Join us today at 12pm CT for the Professional Development webinar, Client Feedback: More than Just an Interview.
In this webinar, Jeanne Hammerstrom, the chief marketing officer at Benesch, and Peter Johnson, the founder of Law Practice Consultants, will cover all three facets of effective client-feedback initiatives. In a discussion moderated by John Tuerck, the Director of Public Relations at Mayer Brown, Jeanne and Peter will provide techniques on obtaining client feedback and suggestions on how to act on information gathered.
Learning Outcomes:
- Identify the various means of obtaining client feedback
- Recognize opportunities to identify new service areas
- Identify the importance of follow-through – including the delivery of negative feedback
For more information and to register, please visit http://event.on24.com/wcc/r/1147811/372F93E73334DD706D86547AA26B75F6.