Winning new business has been a primary focus and driving force in the legal industry for many years. Times have changed and a notable shift has taken place toward expanding existing client relationships and client retention. This presentation will include a marketing director and business consultant who led the effort to create a pilot program in order to respond to this industry shift. They collaborated to design an approach that utilized internal and external interviews as a foundation for the ultimate design of a Client Service Initiative. The panelists will share the process of designing a Client Service Initiative that would require active participation at all levels within the firm and that would be sustainable as a long-term commitment. You will hear about the challenges, successes, failures, and next steps designed to carry the Initiative forward as it enters its third year.
Cost
Member: $30
Non-Member: $45
Students: $20
Careers In Transition: $20
Payment may be made at the event or sent to Allie Trap, Bryan Cave HRO, 1700 Lincoln Street, Suite 4100, Denver, CO 80203.
Online registration closes at Noon on Friday, November 8th. We cannot guarantee the ability to accommodate walk-ins, so please register by the deadline date.
Cancellation Policy
Reservations not cancelled by Noon on Friday, November 8th, will be billed for the entire registration fee. To cancel your registration, please contact Allie Trapp at 303.866.0653 or allie.trapp@bryancave.com.
Speakers:
Koree Khongphand-Buckman is the Marketing Director for the Western Region at Hogan Lovells and she oversees marketing and business development initiatives for six U.S. offices and three practice groups. Koree’s role covers everything from profile raising to new client development programs. Prior to joining Hogan Lovells in 2006, she was working in our sister profession, accounting marketing. Koree has served in different capacities for the Legal Marketing Association, Rocky Mountain Chapter from 2006-2011.
Kathy Holmes is President of Holmes Consulting Group, a business consulting, coaching and training company. As a consultant with nearly 25 years of experience, she has worked with law firms and organizations in a myriad of industries. Working with law firms throughout the United States she conducts organizational assessments, provides strategic planning, executive coaching and custom-designed training in the areas of business development and professional growth. Her work in the area of client service, working with generations in the delivery of client service, and the delivery of firm wide initiatives are notable elements of her practice. A 15-year member of LMA and served as a member of the Rocky Mountain LMA Chapter for five years.