Start with a Strategy

By Jennifer Carr posted 12-10-2018 10:02


Welcome to the 2018 edition of our SIG’s 12 Days of Social and Digital Media. As co-chair of the Social & Digital Media SIG, I am excited to kick things off this year! 

As content has infiltrated the tactics that support an organization’s overarching business goals, now more than ever before an origination’s social and digital media success relies on the contributions of many departments and employees. This year, we are excited to bring you diverse perspectives from legal marketers representing a range of roles, responsibilities, and experience to share insight from the trenches. Thank you to this year’s contributors who shared their time, talent, and wisdom to make the 12 Days possible. 

We hope you find this content valuable as you think about your strategy for 2019. Happy Holidays!

What metric(s) do you find most valuable when tracking your social and digital media successes?

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If you’ve heard me present, you’ve probably heard me say ad nauseum that that I am an advocate for written plans. Creating an overall content marketing plan (or any business plan for that matter) helps organizations focus their time and resources in a very targeted way. Additionally, this process helps organizations define what success looks like and how it will be measured. Because these tactics are customized to support an organization's bigger picture, I don’t find any one metric or group of metrics to be a one-size-fits-all solution. In my experience, the most valuable metrics to track are clear and specific metrics identified as part of the content marketing planning process. For me, these metrics fall into three categories: ReachEngagement, and Conversion.

To use a specific example, let’s say a practice group plans to publish white papers as part of its content marketing. Tracking both the success of the social campaign used to promote the whitepaper, as well as the success of the whitepaper itself is important. 


Measuring the reach usually includes tracking vanity metrics, which are designed to be impressive but usually aren’t relevant (such as the number of new followers acquired a during a campaign). Instead, track mentions of or references to your white paper. (This is different than shares – see engagement below.) In this instance, think more about a reporter or influencer quoting or referencing the work in their own content.


Measuring the engagement includes tracking metrics such as retweets, shares, likes, and comments.


Measuring conversion includes downloads and opt-ins (such as signing up for a related mailing list).

You should also keep an eye on notable individuals and/or companies who have engaged with your content.

It is easy to get excited (and distracted) by all the metrics available to report but establishing meaningful metrics during the planning process is the key to tracking your success.

What is one resource you recommend to legal marketers who want to learn more about social and digital media?

It's difficult to pick just one!

The Content Marketing Institute (CMI) offers valuable advice for creating the best strategies for your business and brand. It is the resource that pushes me most to think outside of the box. The content is primarily from the B2C marketing perspective, so I find the articles help me stay in the loop on the latest content marketing trends and push me to think more creatively about the application of B2C strategies in the legal marketing world.

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Jennifer is a business strategist who guides firms and attorneys in establishing competitive advantage and winning new business in competitive markets. She has more than a decade of experience leading business development strategies at small and mid-size law firms, primarily in the Am Law 200, throughout the United States. 
Jennifer’s comprehensive approach to business development combines marketing strategies, targeted communications campaigns, and thought leadership opportunities. She uses these to position law practices, differentiate them from their competitors, and drive new business opportunities, resulting in increased revenue.

Experienced in building firm-wide campaigns as well as those focused on practice areas, niche groups, and regional offices, Jennifer’s focus is on developing strategies that fit not only each group’s specific aims but also support the firm’s overall business objectives.

Co-chair of the Legal Marketing Association’s International Social & Digital Media Shared Interest Group, Jennifer has held numerous leadership positions within this association and is a frequent speaker at industry events nationwide as well as a JD Supra Perspectives contributor.  She received her BA in Communication Studies from East Stroudsburg University, a Graduate Certificate of Marketing from The University of Texas at Dallas, and earned a Mini-MBA in Digital Marketing from Rutgers Business School. | @jsimpsoncarr

Be on the lookout!

The Social & Digital Media SIG is excited to host a cocktail meetup at the Annual Conference in 2019. Details to come.