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Presented by Nat Slavin, Wicker Park Group

This program, will outline the key components of “Client Conversations” to help attorneys improve their attorney-client communication skills and to cultivate their attorney-client relationships. Learn how Leonard Street and Deinard motivated 47 attorneys to conduct 100 meaningful client conversations resulting in better client communication and satisfaction.The firm received extremely positive feedback from attorneys who engaged in "Client Conversations." In their reports, attorneys shared terrific insights into what their clients most valued in the visits,fostering a new appreciation of the value and importance of face to face“Client Conversations.”

History
The Association of Corporate Counsel’s (ACC) developed a “Value Challenge”to emphasize the importance of regular, off-the-clock communication between in-house counsel and outside lawyers, encouraging them to come together to “Meet-Talk-Act.” Leonard, Street and Deinard worked with Wicker Park Group to design “Client Conversations,” a turnkey program and toolkit to provide attorneys with the knowledge and tools to embrace and engage in the ACC Value Challenge while increasing the number of face-to-face meetings with key clients.

Action
Leonard,Street and Deinard challenged their attorneys to schedule and conduct three to five meaningful client conversations each over a three month period. The goal was simple: To increase the number of face to face meetings with clients in order to retain and expand quality business.

Outcome
By developing a packaged training program and toolkit to prepare the attorneys for the challenge, incentivizing participation through friendly competition and tracking the feedback and results, the firm’s attorneys gained great insights into their client’s businesses, expanded contacts within the clients’ organizations, built goodwill and better relationships, and improved internal communication among shareholders.After reviewing the results, Leonard Street and Deinard and the Wicker Park Group prepared this one hour program to share their lessons learned with other law firms.

Location & Time
Time: 11:30 a.m. – 1:30 p.m.
Date: March 12, 2013
Place: Sullivan's Steakhouse, 1745 Wazee Street, Downtown Denver

Cost
Member: $30
Non-Member: $45
Students: $20
Careers In Transition: $20

Payment may be made at the event or sent to Allie Trap, Bryan Cave HRO, 1700 Lincoln Street, Suite 4100, Denver, CO 80203.

Online registration closes at Noon on Friday, March 8th. We cannot guarantee the ability to accommodate walk-ins, so please register by the deadline date.

Cancellation Policy
Reservations not cancelled by Noon on Friday, March 8th will be billed for the entire registration fee.

To cancel your registration, please contact Allie Trapp at 303.866.0653 or allie.trapp@bryancave.com.

About the Presenter: Nat Slavin
Nat Slavin is a founder and partner in the Wicker Park Group.

He is the former publisher of Inside Counsel (Corporate Legal Times), the management monthly for corporate legal executives, as well as a series of specialty publications. His monthly column, Interactions, explored the issues that challenge legal departments and their law firms and businesses advisors. In 2005 he led the sale of Corporate Legal Times LLC to a New York based private-equity sponsored publishing company. He remained executive vice president and publisher, and a member of the senior management team at Wicks Business Information until his 2006departure. In 2007, he formed the Wicker Park Group.

He was also co-founder and publisher of Business Without Borders. He is the author of more than 100 articles on legal department management and frequently speaks on legal department management and marketing strategies. He regularly works with law firm leadership to advise on marketplace trends, consults with corporate legal departments and is intimately involved in the creation of innovative brand initiatives for a variety of consultancies, technology companies and law firms. Previously he was founding editor and publisher of U.S. Business Litigation. From1992-2006 he held a variety of editorial and management positions at Corporate Legal Times LLC and its predecessor company Giant Steps Media.

He was the 2007 President of the International Board of Directors of the Legal Marketing Association and was first elected to the Board in 2003. He is also on the Board of Directors of Across the Table and Open Books. He has been to 49 states and visited almost as many countries. He briefly taught bilingual/bicultural English and History in Southern California.
www.wickerparkgroup.com

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