Blogs

The Digital Project Senior Specialist provides support for projects related to the firm’s digital platforms. This position helps to identify and drive digital projects involving website design and functionality, email marketing, marketing automation, content management systems, and other technologies used or supported by Client Development.

Supporting the Digital Marketing Manager, the Digital Project Senior Specialist researches marketing technology trends and best practices, and solicits and documents feedback from attorneys, Client Development liaisons and other internal stakeholders in order to make recommendations on necessary enhancements to existing technologies or additions of new technologies. Once projects commence, the Digital Project Senior Specialist works with a designated project team (typically comprising, at a minimum, a business owner, internal stakeholders, Digital Marketing Manager, and vendor team) to facilitate successful completion. Responsibilities include documenting requirements, creating project schedules and timelines, assigning responsibilities and deadlines, delivering status updates and other communications, helping develop test and implementation plans, and leading user acceptance testing.

This position requires knowledge of website and marketing technology best practices and trends, experience using marketing technologies, understanding of business objectives, and experience documenting requirements, testing, and using project management tools and best practices. Close collaboration with vendors and Client Development and Information Services (IS) colleagues, along with excellent communication, creative, critical thinking and decision making skills are important aspects of the role.

PRINCIPAL DUTIES AND RESPONSIBILITIES*

• Gain and maintain a thorough understanding of current marketing technology platforms, functionality, processes, use cases, best practices, business objectives and requirements.
• Work with Digital Marketing Manager to gather and understand business, marketing and technical requirements in order to develop project estimates and SOWs.
• Consistently identify and execute approaches and solutions that are aligned with project goals and objectives.
• Help draft and update functional requirements and associated test scripts and schedules. 
• Partner with vendors to schedule and lead status meetings and ensure delivery of actionable and informative meeting minutes.
• Accountable for managing timelines, deadlines, scope, budget, client approvals and the overall quality of work performed.
• Develop, maintain and communicate detailed project plans, schedules and status updates, and manage workflows and priority task lists for the internal project team.
• Prioritize and assign responsibilities and manage workflow for internal and external teams. 
• Control quality of website and other technology operations by performing initial and subsequent QA on functional and design elements before final delivery to business owners.
• Collaborate and IS on technical aspects of testing and implementation.
• Using IS or vendor ticket tracking systems, log reported issues and enhancement requests, and monitor ticket status.
• Ensure that user manuals, requirements, functional documentation and other documentation meet deliverables, and are user-friendly and up-to-date.
• Provide user training or user training support on new functionality or tools.
• Prepare project summaries for project team and management.

Specific Requirements

Required Skills

• Excellent written and verbal communication skills.
• Ability to work independently and make decisions with minimum supervision; ability to take initiative.
• Detail-oriented with a proven ability to take projects from planning through completion.
• Experience with enterprise-level CMS, marketing automation, email marketing and other marketing technology tools.
• Experience with project management best practices and tools, such as MS Project.
• Strong interpersonal skills and a positive, can-do attitude.

Required Experience

Education:

• Bachelor’s Degree required.

Experience:

• At least five years’ experience working in technology or marketing communications, preferably at an agency or professional services firm.
• At least three years’ experience managing projects involving website and other marketing technology development, design and architecture.
• Experience writing project documentation and business requirements.
• Experience working with CMS, CRM, and other marketing technologies.

 

Equal Opportunity Employer/Females/Minorities/Veterans/Disability

 

Contact Details

WilmerHale

Wilmer Cutler Pickering Hale and Dorr LLP (WilmerHale) provides legal representation across a comprehensive range of practice areas that are critical to the success of its clients. The law firm’s leading intellectual property, litigation/controversy, regulatory and government affairs, securities, and transactional groups participate in some of the highest-profile legal and policy matters. With a staunch commitment to public service, the firm is renowned as a leader in pro bono representation. WilmerHale has more than 1,000 lawyers in 12 cities worldwide. For more information, please visit www.wilmerhale.com.

ATTORNEY ADVERTISING. Prior results do not guarantee a similar outcome.

Kyrsten Whitt
kyrsten.whitt@wilmerhale.com
Apply Online: https://wilmerhale-openhire.silkroad.com/epostings/index.cfm?fuseaction=app.jobinfo&jobid=890&source=ONLINE&JobOwner=992274&company_id=16437&version=2&byBusinessUnit=NULL&bycountry=0&bystate=0&byRegion=&bylocation=&keywords=&byCat=&proximityCountry=&postalCode=&radiusDistance=&isKilometers=&tosearch=yes&city=