Client Value SIG

The Client Value SIG is focused on understanding and enhancing the relationships that exist between law firms and their clients, including exploring ways to elevate service through project and practice management, feedback, process improvement, pricing and other unique value-adds. Members include professionals whose roles are focused specifically in these emerging areas, as well as those who are engaged in more traditional marketing, business development and communication functions.

Client Value SIG Leaders:

• Dan Herbener, Marketing & Client Experience Analyst, Benesch
• Stephanie Simpson, Client Experience Manager, Troutman Pepper

Quick Links for the Client Value SIG

• To contact the SIG leaders, email ClientValueSIG@legalmarketing.org.
• To post to this discussion via email, email LMA-clientvaluesig@ConnectedCommunity.org. 
• Check out what other SIGs and Regions are up to on the LMA Calendar!
• Make sure to abide by our etiquette rules when using the discussion forums.
• Want to access past Client Value SIG program recordings? Click here!

As a SIG member, you can customize the frequency of your SIG notifications. You may modify the settings at any time by following the instructions below:

• Login to LMA Connect. On the top right of this page, you will go to your Profile > My Account > Community Notifications. Within Community Notifications, you can select how you’d like to receive email notifications with each community you are a part of.